Privacy Policy

Updated 12 March 2026

Information we collect

We collect the details you give us to fulfil an order — name, shipping and billing address, email, phone number and order contents — and limited technical data (browser type, pages visited) gathered automatically to keep the site secure and working well.

Payment data

Card and payment details are entered through our payment provider and used solely to take payment for your order. We do not store full card numbers on our own systems.

How we use it

We use your information to process and deliver orders, provide support, send order and shipping notifications, prevent fraud, and — only if you opt in — send occasional trade and product updates. We do not sell your personal data.

Sharing

We share data only with the parties needed to run the business: shipping carriers and forwarders, our payment processor, and service providers bound by confidentiality. We may disclose information where required by law.

Cookies

We use essential cookies to keep your cart and session working and, with consent where required, analytics cookies to understand site usage. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. Write to hwbmon@hwbmon.com and we will respond within 30 days.

Retention & contact

We keep order records as long as needed for accounting, warranty and legal obligations, then delete or anonymise them. Questions about this policy can be sent to hwbmon@hwbmon.com or to our registered office in Kwun Tong, Hong Kong.

Questions

For anything not covered here, contact our customer care desk at support@hwbmon.com or write to HWBOM LIMITED, RM D10, 9/F, BLK 2, Camelpaint Building, 62 Hoi Yuen Road, Kwun Tong, Hong Kong.