The 30-day window

If a fixture isn't right, you have 30 days from delivery to return it. Pieces must be uninstalled, unmodified and in their original packaging — keep the cartons until you're sure, they're engineered for the trip back too.

How to start a return

Email support@hwbmon.com with your order number and the SKU you're returning. We'll issue a return authorization and a prepaid label within one business day. Unauthorized returns can't be matched to orders and may be delayed.

Refunds

Refunds go back to the original payment method within 5–10 business days of the piece arriving at our dock and passing inspection. Outbound shipping is refunded when the return is due to our error or a defect; otherwise the original shipping charge is retained.

Electrical items returned opened but uninstalled carry a 15% restocking charge, which covers full reinspection and recertification at the bench.

1-year warranty

Every fixture in the catalog is warranted against defects in materials and workmanship for one year from delivery. That covers sockets, wiring, drivers, finishes that fail (not finishes that age — unlacquered brass is supposed to deepen) and structural welds and joints.

Warranty claims are handled with parts first wherever sensible: we stock replacement sockets, cords, glass and hardware for every line we sell, and a part in the mail is usually faster than a fixture on a truck.

What's not covered

Cut or field-trimmed cords (trimming is normal installation — but it makes a return impractical), fixtures modified or installed contrary to their listing, bulbs beyond the 6-pack's rated life, and natural patina on unlacquered brass and weathering steel, which is the point of those materials.

Trade orders

Case-quantity and net-term orders follow the same 30-day window. Talk to your trade contact at hwbmon@hwbmon.com before sending anything back — for stocking accounts we can usually credit forward instead, which saves everyone freight.