Terms of Service

Updated 12 March 2026

Ordering

Placing an order is an offer to buy. We confirm acceptance when we dispatch your goods. We may decline or cancel an order — for example where an item is out of stock or a pricing error is found — and will refund any payment taken in full.

Pricing & payment

Prices are shown in US dollars (USD) and are exclusive of any import duties and destination taxes. Payment is taken in full at checkout through the methods offered. Title to the goods passes to you on full payment; risk passes on delivery.

Products

We describe our fixtures as accurately as we can. Natural materials such as alabaster, glass and walnut vary from piece to piece; such variation is a feature of the material, not a defect. Specifications may be improved over time without notice.

Installation

Our fixtures must be installed by a qualified electrician in accordance with local wiring regulations. We are not liable for damage or injury arising from incorrect installation or use outside a fixture's stated rating.

Liability

To the fullest extent permitted by law, our liability for any order is limited to the price paid for the goods. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

Intellectual property

All content on this site — text, fixture designs, photography and the HWBOM marks — is owned by or licensed to HWBOM Limited and may not be reproduced without permission.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the exclusive jurisdiction of the Hong Kong courts. For any question about these terms, contact hwbmon@hwbmon.com.

Questions

For anything not covered here, contact our customer care desk at support@hwbmon.com or write to HWBOM LIMITED, RM D10, 9/F, BLK 2, Camelpaint Building, 62 Hoi Yuen Road, Kwun Tong, Hong Kong.